Microsoft Error Reporting Mac Office 2016

2016-4-10  Office 2016 launches under Safe Mode with no problem, but crashes under a normal startup. My first guess then would be bad fonts. Disable all third. Jan 08, 2016 Just updated from University Office 365 to Office 2016. WORD crashes every time on start up and cannot use. Am using El Capitan. Please fix this.

Error

Microsoft Office 2016 Crash Logger Tool

Purpose: Configures the computer to log and archive Office 2016 crash reports
Usage: CrashLogger [--Install] [--Uninstall] [--ViewLog]
Example: CrashLogger --Install

NOTE: CrashLogger requires Microsoft Office 2016 for Mac 15.28 or later

How CrashLogger works
CrashLogger leverages a new ability in Office 2016 15.28 to save the last crash log to disk.
When CrashLogger --Install is run, the following occurs:

  1. The CrashLogger script is copied to $HOME/Library/Application Support/com.microsoft.CrashLogger
  2. A scratch area is created: $HOME/Library/Group Containers/UBF8T346G9.ms/MerpScratch/
  3. An archive area is created: $HOME/Library/Group Containers/UBF8T346G9.ms/MerpArchive/
  4. A LaunchAgent is configured to monitor the creation of new crash reports
  5. MERP crash logging is enabled through defaults write com.microsoft.errorreporting IsStoreLastCrashEnabled -bool TRUE
  • 2018-4-16  Excel for Mac error: 'The application Microsoft Excel quit unexpectedly' Content provided by Microsoft. To resolve this problem, use one of the following methods, depending on your version of Office for Mac. Excel 2016 for Mac Step 1: Quit all programs.
  • Apr 16, 2018 To resolve this problem, use one of the following methods, depending on your version of Office for Mac. Excel 2016 for Mac Step 1: Quit all programs and close all windows. On the Apple menu, click Force Quit. Select an application in the 'Force Quit Applications' window. Note You cannot quit Finder. Click Force Quit.
  • Rebuild Office 2016 For Mac Database. In Office 2011, a common way to fix this was to rebuild the Office 2011 database (also known as creating a new identity). However, Microsoft has removed this feature in Office 2016 for Mac claiming Office database rebuilds are now done automatically on Mac.
Error

What happens when an Office application crashes?

Microsoft Error Reporting Mac Office 2016 Crack

  1. Microsoft Error Reporting will send the crash report to the Watson server and then persist the log to disk at $HOME/Library/Group Containers/UBF8T346G9.ms/MerpTempItems/LastSentCrashReport.zip
  2. The LaunchAgent will be triggered
  3. The LaunchAgent unzips the crash log, extracts key information, then moves the report to the archive area using a file name based on the date and time of the crash
  4. The LaunchAgent writes a one-line summary of the crash to $HOME/Library/Group Containers/UBF8T346G9.ms/MerpArchive/CrashSummary.txt
  5. The LaunchAgent will send the one-line summary to the console log

Example of console log entry
11/1/16 7:34:21.943 PM pbowden[60463]: com.microsoft.CrashLogger 2016-11-02 02:34:17 com.microsoft.Excel 15.28.0.161031 SIG_FORCE_QUIT 29c2 CrashReport-161101-193421.txt

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

Windows Problem Report

When you start Microsoft PowerPoint for Mac, or when you try to open a new presentation, you experience one of the following conditions:

  • The program closes unexpectedly.

  • Error message:

Resolution

To resolve this problem, follow these steps.

Microsoft PowerPoint 2008 or later

Step 1: Remove Powerpoint Preferences

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open Preferences.

  5. Drag com.microsoft.powerpoint.plist to the desktop.If you cannot locate the file, PowerPoint is using the default preferences. Go to step 7.

  6. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to the next step. If the problem is resolved, drag com.microsoft.powerpoint.plist to the Trash.

  7. Quit all Microsoft Office for Mac programs.

  8. On the Go menu, click Home.

  9. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  10. Open Preferences.

  11. Open Microsoft, and then drag com.microsoft.powerpoint.prefs.plist to the desktop.If you cannot locate the file, PowerPoint is using the default preferences. Go to step 13.

  12. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to the next step. If the problem is resolved, drag com.microsoft.powerpoint.prefs.plist to the Trash.

  13. Quit all Microsoft Office for Mac programs.

  14. On the Go menu, click Home.

  15. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key whil you click the Go menu.

  16. Open Preferences.

  17. Open Microsoft, and then Office 2008 (or Office 2011).

  18. Drag PowerPoint Toolbars (12) or Microsoft PowerPoint Toolbars to the desktop.

    If you cannot locate the file, PowerPoint is using the default preferences. Go to 'Step 2: Try PowerPoint in Safe Mode Boot.'

  19. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to 'Step 2: Try PowerPoint in Safe Mode Boot.' If the problem is resolved, drag PowerPoint Toolbars (12) or Microsoft PowerPoint Toolbars to the Trash.

Step 2: Try Powerpoint in Safe Mode Boot

Microsoft Error Reporting Mac Office 2016 Free

Restart your computer in the Safe Mode. For more information about how to restart your computer in the Safe Mode, click the following article number to view the article in the Microsoft Knowledge Base

2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac

Once in safe mode, test Powerpoint. If the issue continues to occur, proceed to next step.

Step 3: Remove and then reinstall Office

For information how to remove and then reinstall Office, see the following article:

If the issue continues to occur in Safe mode, proceed to Step 3.

Step 4: Use the 'Repair Disk Permissions' option

You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 or later versions. To use the Repair Disk Permissions option, follow these steps:

  1. On the Go menu, click Utilities.
  2. Start the Disk Utility program.
  3. Click the primary hard disk drive for your computer.
  4. Click the First Aid tab.
  5. Click Repair Disk Permissions.

Note

Mac office 2016 release date

Microsoft Error Reporting Mac Office 2016 Pdf

Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.

Send Error Report

Microsoft PowerPoint 2004

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library, and then open Preferences.

  4. Drag com.microsoft.powerpoint.plist to the desktop.

    If you cannot locate the file, PowerPoint is using the default preferences. Go to step 6.

  5. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to the next step. If the problem is resolved, drag com.microsoft.powerpoint.plist to the Trash.

  6. Quit all Microsoft Office for Mac programs.

  7. On the Go menu, click Home.

  8. Open Library, and then open Preferences.

  9. Open Microsoft, and then drag com.microsoft.powerpoint.prefs.plist to the desktop.

    If you cannot locate the file, PowerPoint is using the default preferences. Go to step 11.

  10. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to the next step. If the problem is resolved, drag com.microsoft.powerpoint.prefs.plist to the Trash.

  11. Quit all Microsoft Office for Mac programs.

  12. On the Go menu, click Home.

  13. Open Library, and then open Preferences.

  14. Open Microsoft, and then drag PowerPoint Toolbars (11) to the desktop.

    If you cannot locate the file, PowerPoint is using the default preferences. The problem is not related to the preference files.

  15. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, and then restore the file to its original location. The problem is not related to the preference files. If the problem is resolved, drag PowerPoint Toolbars (11) to the Trash.

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The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.