Microsoft Word Stuck On Loading Mac

25-04-2021
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Now, open the Microsoft folder (in Preferences), and drag com.microsoft.Word.prefs.plist to the desktop. Note If you have Service Pack 2 installed, open Application Support Microsoft instead of Preferences Microsoft. Do you see the error? Quit Word, and drag one of the files back to its default location and test again. Dec 23, 2016  Word on mac is stuck with spinning circle when attempting to save a doc, macbook pro and did not upgrade to el - Answered by a verified Mac Support Specialist. How to Fix Microsoft Office AutoUpdate for Mac not working. I can d/l the updates fine, but it gets stuck on the “installing” part so I don’t think it’s a DNS issue. Provides a guide to identify and resolve problems that you experience when you start Word 2010, Word 2007, or Word 2003 by using different troubleshooting steps. How to troubleshoot problems that occur when you start or use Word - Office Microsoft Docs. May 10, 2011  Microsoft Word can keep you up all night, and not only because you've got writer's block. You change the font, and Word changes it back. The columns don't line up.

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Summary

This article contains an overview of fonts. Additionally, it describes how to troubleshoot font problems in Microsoft Office Word 2007 and later.

More Information

Overview of fonts

A font is a graphic design that is applied to a collection of numbers, symbols, and characters. A font specifies qualities such as typeface, size, spacing, and pitch. Fonts are used to print text on various output devices and to display text on the screen. Fonts have font styles such as italic, bold, and bold italic.

Outline fonts

TrueType fonts and OpenType fonts are outline fonts that are rendered from line commands and from curve commands. OpenType is an extension of TrueType. Both TrueType fonts and OpenType fonts can be scaled and rotated. TrueType fonts and OpenType fonts look good in all sizes and on all output devices that are supported by Microsoft Windows.

Screen fonts

ClearType fonts are screen fonts that are optimized for an LCD screen. On an LCD screen, ClearType fonts use sub-pixel information to smooth out the fonts' jagged edges.

Printer fonts

In most programs that support printing, you can select among different printer fonts. Printers that offer the widest assortment of fonts include laser printers, ink-jet printers, and dot-matrix printers. You can divide printer fonts into the following three categories:

  • Internal fonts

    Internal fonts are also named resident fonts. Laser printers, ink-jet printers, and dot-matrix printers frequently use internal fonts. Internal fonts are already loaded into the printer's read-only memory (ROM). Internal fonts are always available for printing.

  • Cartridge fonts

    Cartridge fonts are stored in a cartridge or in a card that plugs into the printer. To expand a printer's set of internal fonts, you can install font cartridges. Or, you can load fonts from software.

  • Downloadable fonts

    Downloadable fonts are also named soft fonts. The computer sends downloadable fonts to the printer's memory when the fonts are required for printing. Laser printers and other page printers frequently use downloadable fonts. Some dot-matrix printers also use them. To increase printer speed, you should install downloadable fonts locally on client computers that print to Windows print servers.

For each document that you print, Windows may have to send the screen fonts and the downloadable fonts that the document requires to the printer. To increase printer speed, use the following techniques:

  • Use fonts that do not have to be downloaded, such as internal fonts or cartridge fonts.
  • Some printers have a feature that enables the printer to keep a list of downloadable fonts. If your printer has this feature, make sure that you turn on the feature.

Not all printers can use all three types of fonts. For example, pen plotters cannot ordinarily use downloadable fonts. For more information about the types of fonts that you can use, see the printer's documentation.

Raster fonts

Raster fonts are also named bitmapped fonts. They are stored as bitmaps. A bitmap is a pattern of dots. Raster fonts are designed with a specific size and with a specific resolution for a specific printer. You cannot scale or rotate raster fonts. If a printer does not support raster fonts, it will not print them. The following fonts are the five raster fonts:

  • Courier
  • MS Sans Serif
  • MS Serif
  • Small
  • Symbol

Vector fonts

Vector fonts are useful for output devices that cannot reproduce bitmaps. For example, pen plotters use vector fonts. Vector font characters are drawn with lines instead of with patterns of dots. You can scale characters to any size or to any aspect ratio. The following fonts are the three vector fonts:

  • Modern
  • Roman
  • Script

How to work with fonts in Word 2007 and Word 2010

To change the default font in Word 2007

  1. Create a new blank Word 2007 document.

  2. On the Home tab, click Font Dialog in the Font group.

  3. On the Font tab, select the options that you want to apply to the default font.

  4. Click Default.

  5. Click Yes to the following message:

When you create a new document that is based on the Normal template (Normal.dotm), the new document uses the font settings that you selected.

To print a sample of all the available fonts in Word 2007 and Word 2010

You can use a Microsoft Visual Basic for Applications macro to generate a list of the fonts that are available to Word. Additionally, the macro displays a sample of each font. After you have run the macro, you can print a Word document that contains the list and the samples. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

209205 Macro to generate list of available fonts in Word

To find fonts that are similar

  1. Click Start, click Run, type control fonts, and then click OK.
  2. On the View menu, click List Fonts By Similarity.
  3. In the List fonts by similarity to box, click the font that you want to compare with the other fonts on the computer.

Note

Panose font mapping information is stored with the font to describe the font's characteristics. For example, these characteristics may include serif or sans serif, normal, bold, or italic. If no Panose information is available, the font appears at the bottom of the list, and it does not appear in the List fonts by similarity to box.

How to troubleshoot font problems in Word 2007 and Word 2010

Before you start to troubleshoot font problems

Before you start to troubleshoot font problems in Word 2007 and Word 2010, review the following general topics:

  • Always make sure that you have installed the latest service pack for your version of Windows. Several font problems have been corrected in Windows service packs.

  • The exact number of TrueType fonts that you can install depends on the length of the TrueType font names and of the TrueType file names.

Basic steps to troubleshoot font problems

To troubleshoot font problems in Word 2007 and Word 2010, follow these basic steps:

  1. Make sure that you are using the correct printer driver.

    Your problem may be that the default printer driver in Windows is a generic/text only printer driver, an installed fax driver, or a similar driver. To change the printer driver that Microsoft Word uses, use one of the following methods.

    Important Do not select a generic/text only printer driver or an installed fax driver as your default printer in Windows.

    • In Word, click the Microsoft Office Button or File Tab (Word 2010), and then click Print. In the Namebox, click the name of an installed printer.
    • Click Start, and then click Printers and Faxes. Right-click an installed printer, and then click Set as Default Printer.

  2. Check to see whether the problem occurs in a new document.

    Create a new Word document that is based on the Normal.dotm template. To create a new document that is based on the global template, click the Microsoft Office Button, and then click New. Click Blank document, and then click Create.

    Based on what occurs in the new document, follow these steps:

    1. In the new document, try a different font. If you have no problems when you use a different font, the problem may be related to a specific font in Windows. Go to the next step to continue to troubleshoot.
    2. In the new document, use the font that you used in the original Word document. If the font problem no longer occurs in the new Word document, the original document is probably damaged.

    1. If the problem with a specific font persists in the new document, try to use the font in a new WordPad document. To create a WordPad document, click Start, point to All Programs, point to Accessories, and then click WordPad.

      If the problem that you experienced in Word persists in the WordPad document, the font is probably damaged. You may have to delete and then reinstall the problem font in Windows.

      To delete a font, follow these steps:

      1. Click Start, click Run, type control fonts, and then click OK.

      2. Click the font that you want to remove.

        Note To select more than one font, press and hold down CTRL, and then click each font that you want to remove.

      3. On the Filemenu, click Delete.

      4. Click Yesto the following message: Are you sure you want to delete these fonts?

      To reinstall the font, follow these steps:

      1. Click Start, click Run, type control fonts, and then click OK.

      2. On the Filemenu, click Install New Font.

      3. In the Drives box, click the drive that contains the font that you want to install.

      4. In the Folderslist, double-click the folder that contains the font that you want to install.

      5. In the List of fonts list, click the font that you want to install, and then click OK.

        Note To install all the fonts that are listed, click Select All, and then click OK.

      For more information about how to delete a font or how to install a font in Windows, contact either Microsoft Windows Technical Support or the vendor that supplies the font.

      For more information about how to obtain help with Windows XP, click Start, click Help and Support Center, and then click Get support, or find information in Windows XP newsgroups.

  3. Check to see whether the problem occurs when you print the document at a lower resolution.

    You may have to print the document at a printer resolution that differs from the resolution at which the printer ordinarily prints. By default, most printers print at either 300 dpi (dots per inch) or at 600 dpi. To determine whether the printer resolution is the problem, follow these steps:

    1. Click Start, and then click Printers and Faxes.

    2. Right-click the installed printer driver, and then click Properties.

      Note The steps to change printer resolution differ depending on the printer driver. For more information, see the printer's documentation.

    3. Click the Graphics tab. In the Resolution list, click a lower resolution setting. For example, in the Resolution list, click 150 dots per inch.

    4. Click OK.

  4. Check to see whether the problem occurs when you print to a different printer.

    The installed printer driver may not be able to correctly print the font that you want. To determine whether this is the problem, specify a different printer as the default printer. Then, try to print the document.

    If the different printer correctly prints the Word document, the original installed printer driver may be damaged. Or, the original installed printer driver cannot print the document correctly. To correct these problems, use one of the following methods:

    • Remove and then reinstall the original printer driver.
    • Download and then install an updated printer driver for the printer.
    • Use a printer driver that is compatible with the printer.

Additional resources

Microsoft provides a typography Web site that explains the benefits and the features of TrueType. TrueType is the world's most popular digital font format. The site helps people to use type in more innovative ways in media such as print, video, and the World Wide Web.

For more information, see Microsoft Typography.

The Microsoft Typography Web site includes the following resources:

  • Web Embedding Fonts Tool (WEFT)

    With WEFT you can create font objects that are linked to your Web pages. When font objects are linked to your Web pages, Internet Explorer users see the pages displayed with the font styles that are contained in the font objects.

  • Font Properties Extension

    Font Properties Extension adds several new property tabs to the default Properties dialog box. These tabs include the following information:

    • Font origination
    • Font copyright
    • The type sizes to which hinting and smoothing are applied
    • The code pages that are supported by extended character sets

  • ClearType Tuner PowerToy

    With ClearType Tuner PowerToy, you can enable and tune your ClearType settings in Control Panel.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Note

If you experience specific issues when you use Word, visit the Word help center to search for information about your issue.

Summary

This article describes how to troubleshoot problems that may occur when you start or use Microsoft Word. Use the following methods in the order in which they are presented. If you try one of these methods and it does not help, go to the next method.

Resolution

Verify or install the latest updates

You might have to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can frequently correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Microsoft Office updates, see Update Office and your computer with Microsoft Update.

For list of the latest Office updates, see Office Updates. If your issue is not resolved after you install the latest Windows and Office updates, go to method 2.

It's a good idea to make sure that your computer has the latest updates installed for Windows. Updates often fix software problems. Before you use any of the following methods, try first to install updates. After you install the updates, restart your computer, and then start Word.

Troubleshoot problems that occur when you start Word

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

Method 1: Insert your document into another file

The final paragraph mark in a Word document contains information about the document. If the document is damaged, you may be able to retrieve the text of the document if you can omit this final paragraph mark.

To access a document but leave its final paragraph mark behind, follow these steps:

  1. On the File menu, click New and then click Blank Document.
  2. On the Insert tab, click Object in the Text group, and then click Text from File.
  3. Select the file that you want to open and insert, and then click Insert.

Method 2: Start Word by using the /a switch

The /a switch is a troubleshooting tool that is used to determine where a problem may exist in Word. The /a switch prevents add-ins and global templates from being loaded automatically. The /a switch also locks the settings files to prevent it from being read or modified. To start Word by using the /a switch, follow these steps:

  1. Type Run in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
  2. In the **Run **dialog box, type winword /a, and then press Enter.

For more information about the /a switch, go to the following article in the Microsoft Knowledge Base:

826857 Description of the '/a' startup switch in Word

If the problem does not occur when you start Word by using the /a switch, try the next method to determine the source of the problem.

Method 3: Delete the Word Data registry subkey

Word keeps loading mac

Most of the frequently used options in Word are stored in the Word Data registry subkey. A common troubleshooting step is to delete the Word Data registry subkey. When you restart Word, the program rebuilds the Word Data registry key by using the default settings.

Note When you delete the Word Data registry subkey, Word resets several options to their default settings. For example, Word resets the 'most recently used file' list on the File menu. Also, Word resets many settings that you customize in the Options dialog box.

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

To delete the Word Data registry subkey, follow these steps:

  1. Exit all Office programs.

  2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

  3. Locate the following registry subkey, as appropriate for the version of Word that you are using:

    Word 2016HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordData

    Word 2013HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordData

    Word 2010HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordData

    Word 2007HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordData

    Word 2003HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordData

  4. Click Data, and then click Export on the File menu.

  5. Name the file Wddata.reg, and then save the file to the desktop.

  6. On the Edit menu, click Delete, and then click Yes.

  7. Exit Registry Editor.

  8. Start Word.

If Word starts and works correctly, you have resolved the problem (a damaged Word Data registry key). You may now have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Data registry subkey, and then try the next method.

Restore the original Word Data registry key

To restore the original Word Data registry subkey, follow these steps:

  1. Exit all Office programs.
  2. Double-click the Wddata.reg icon on the desktop.
  3. Click Yes, and then click OK.
    If restoring the Word Data registry subkey doesn't work, go to the next procedure.

Method 4: Delete the Word Options registry key

The Word Options registry key stores options that you can set in Word. These settings are divided into default and optional groups. Default settings are created during the program setup. Optional settings are not created during setup. You can change both the default and optional settings in Word.

To delete the Word Options registry key, follow these steps:

  1. Exit all Office programs.

  2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

  3. Locate the following registry subkey, as appropriate for the version of Word that you are running:

    Word 2016HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordOptions

    Word 2013HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordOptions

    Word 2010HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordOptions

    Word 2007HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordOptions

    Word 2003HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordOptions

  4. Click Options, and then click Export on the File menu.

  5. Name the file Wddata.reg, and then save the file to the desktop.

  6. On the Edit menu, click Delete, and then click Yes.

  7. Exit Registry Editor.

  8. Start Word.

If Word starts and works correctly, you have resolved the problem (a damaged Word Options registry key). You may now have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Options registry key, and then try the next method.

To restore the original Word Options registry key

To restore the original Word Options registry key, follow these steps:

  1. Exit all Office programs.
  2. Double-click the Wdoptn.reg icon on the desktop.
  3. Click Yes, and then click OK.

Method 5: Replace the Normal.dot or Normal.dotm global template file

You can prevent formatting, AutoText, and macros that are stored in the global template file from affecting the behavior of Word and any documents that you open. To do this, replace the global template file.

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Important

This method includes renaming the global template file so that Word does not find it as expected when it restarts. This forces Word to re-create the global template file. By doing this, you save the original file in case you have to restore it. Be aware that when you rename the global template file, several settings are reset to their defaults, including custom styles, custom toolbars, macros, and AutoText entries. Therefore, we strongly recommend that you save the global template file and do not delete it.

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Additional note In certain situations, you may have more than one global template file. For example, this occurs if multiple versions of Word are running on the same computer, or if several workstation installations exist on the same computer. In these situations, make sure that you rename each global template file so that it clearly reflects the appropriate Word installation.

To rename the global template file, follow these steps:

  1. Exit all Office programs.

  2. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

  3. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:

    Word 2016, Word 2013, Word 2010, or Word 2007

    Word 2003

  4. At the command prompt, type exit, and then press Enter.

  5. Start Word.

If Word starts correctly, you have resolved the problem. In this case, the problem is a damaged global template file. Now, you may have to change several settings to restore your favorite options.

Note

The old global template file may contain customizations that can't be easily re-created. These customizations may include styles, macros, and AutoText entries. In this case, you may be able to copy the customizations from the old global template file to the new global template file by using the Organizer. For more information about how to use the Organizer to copy macros and styles, press F1 in Word to open Microsoft Word Help, type rename macros in the Search box, and then click Search to view the topic.

If the problem is not resolved, restore the original global template file, and then go to the next section.

Restore the original global template file

To restore the original global template file, follow these steps:

  1. Exit all Office programs.

  2. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

  3. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:

    Word 2016, Word 2013, Word 2010 and Word 2007

    Word 2003

  4. Type exit, and then press Enter.

  5. Start Word.

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Method 6: Disable the Startup folder add-ins

When you start Word, Word automatically loads templates and add-ins that are located in the Startup folders. Conflicts or problems that affect an add-in can cause problems in Word. To determine whether an item in a Startup folder is causing the problem, temporarily disable the registry setting that points to these add-ins.

To do this, follow these steps:

  1. Exit all Office programs.

  2. Start Windows Explorer. Type windows ex in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

  3. Type the following command in the address bar, as appropriate for the version of Word that you're running and its installation type, and then press Enter: Word 2016

    64-bit C2R installation:%programfiles%Microsoft Officerootoffice16Startup

    32-bit C2R installation:%programfiles% (x86)Microsoft Officerootoffice16Startup

    64-bit MSI installation:%programfiles%Microsoft Officeoffice16Startup

    32-bit MSI installation:%programfiles% (x86)Microsoft Officeoffice16Startup

    Word 2013

    64-bit C2R installation:%programfiles%Microsoft Officerootoffice15Startup

    32-bit C2R installation:%programfiles% (x86)Microsoft Officerootoffice15Startup

    64-bit MSI installation:%programfiles%Microsoft Officeoffice15Startup

    32-bit MSI installation:%programfiles% (x86)Microsoft Officeoffice15Startup

    Word 2010

    %programfiles%Microsoft OfficeOffice14Startup

    Word 2007

    %programfiles%Microsoft OfficeOffice12Startup

    Word 2003

    %programfiles%MicrosoftOfficeOffice11Startup

  4. Right-click one of the files that is contained in the folder, and then click Rename.

  5. After the file name, type .old, and then press Enter.

    Important

    Make a note of the original file name so that you can restore the file, if it is necessary.

  6. Start Word.

  7. If you can no longer reproduce the problem, you have found the specific add-in that causes the problem. If you must have the features that the add-in provides, contact the vendor of the add-in for an update.

    If the problem is not resolved, rename the add-in by using its original name, and then repeat steps 3 through 6 for each file in the Startup folder.

  8. If you can still reproduce the problem, type the following path in the address bar of Windows Explorer, and then click OK. For Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista

    %userprofile%AppDataRoamingMicrosoftWordStartup

    For Windows XP

    %userprofile%Application DataMicrosoftWordStartup

  9. Repeat steps 3 through 6 for each file in this Startup folder.

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If the problem is not resolved after you disable the Startup folder add-ins, go to the next method.

Method 7: Delete the COM add-ins registry keys

You can install COM add-ins in any location. Programs that interact with Word install COM add-ins. To determine whether a COM add-in is causing the problem, temporarily disable the COM add-ins by deleting the registry keys for the COM add-ins.

Microsoft Word Is Stuck On My Mac

To delete the COM add-ins registry keys, follow these steps:

  1. Exit all Office programs.
  2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
  3. Locate the following registry subkey: HKEY_CURRENT_USERSoftwareMicrosoftOfficeWordAddins
  4. Click Addins, and then click Export on the File menu.
  5. Name the file WdaddinHKCU.reg, and then save the file to the desktop.
  6. On the Edit menu, click Delete, and then click Yes.
  7. Locate the following registry subkey: HKEY_LOCAL_MACHINESoftwareMicrosoftOfficeWordAddins
  8. Click Addins, and then on the File menu, click Export.
  9. Name the file WdaddinHKLM.reg, and then save the file to the desktop.
  10. On the Edit menu, click Delete, and then click Yes.
  11. Exit Registry Editor.
  12. Start Word.
    If the problem is resolved, you have determined that a COM add-in program is causing the problem. Next, you must determine which COM add-in program is causing the problem.
Determine which COM add-in program is causing the problem

To determine which COM add-in program is causing the problem, follow these steps:

  1. Exit all Office programs.

  2. Double-click the Wdaddin.reg icon on your desktop.

  3. Click Yes, and then click OK.

  4. Use one of the following procedures, as appropriate for the version of Word that you are running:

    Word 2016, Word 2013, or Word 2010

    1. On the File menu, click Options.
    2. Click Add-Ins.
    3. In the Manage list, click COM Add-Ins, and then click Go.

    Note If an add-in is listed in the COM Add-Ins dialog box, clear the add-in check box. If more than one add-in is listed, clear only one add-in check box at a time. This procedure helps determine which add-in is causing the problem.
    4. Click OK to close the COM Add-Ins dialog box.
    5. On the File menu, click Exit.

    Word 2007

    1. Click the Microsoft Office Button, and then click Word options.

    2. Click Add-ins.

    3. In the Manage list, click COM Add-ins, and then click Go.

      If an add-in is listed in the COM Add-Ins dialog box, click to clear the add-in check box. If more than one add-in is listed, click to clear only one add-in check box at a time. This procedure helps determine which add-in is causing the problem.

    4. Click OK to close the COM Add-Ins dialog box.

    5. Click the Microsoft Office Button, and then click Exit Word.

    6. On the File menu, click Exit.

  5. Start Word.
    If the problem is resolved when you start Word, you have determined which COM add-in is causing the problem. If you must have the features that the add-in provides, you must determine which add-in includes those features so that you can contact the vendor for an update.

If the problem is not resolved when you start Word, repeat steps 4 and 5 for each COM add-in that's listed until you determine which add-in is causing the problem.

To restore the COM add-ins, repeat step 4, but select the check box for each COM add-in that you want to restore.

Method 8: Change the default printer

To change the default printer, follow these steps:

  1. Exit all Office programs.
  2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
  3. Right-click Microsoft XPS Document Writer, and then click Set as default printer.
  4. Start Word.
    If the problem is resolved after you start Word, you have determined that the printer is causing the problem. If this is the case, contact the vendor to see whether there is an update for the printer driver.

Microsoft Support options

If you can't resolve this problem, you can use Microsoft Support to search the Microsoft Knowledge Base and other technical resources for answers. You can also customize the site to control your search. To start your search, go to the Microsoft Support website.

Additional resources

Microsoft Word Stuck On Loading Mac On Windows 7

If you experience specific issues when you use Word, go to the following websites to search for specific information about your program version: